Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using Solo Sidekick's software platform (the "Service"), you ("Subscriber," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms apply to the business or individual that registers for an account, not to that business's own customers, who are not parties to this agreement.

2. Description of Service

The Service provides tools for small business owners, including but not limited to: customer and job tracking, quote and estimate generation, automated customer communications (email and, where enabled, SMS), invoicing facilitation, and review/referral request automation. The Service is provided on a subscription basis as described in Section 5.

3. Eligibility and Account Registration

You must be at least 18 years old and able to form a legally binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate registration information and to keep it current.

4. Subscriber's Responsibility for Their Own Customer Communications

This section is important and non-negotiable. You, not Solo Sidekick, are solely responsible for:

• Obtaining all legally required consent from your own customers before the Service sends them any email or SMS communication on your behalf;
• Complying with all applicable laws governing commercial communications, including the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), and any state-level equivalents;
• The accuracy of any customer contact information you upload or enter into the Service;
• Any dispute, complaint, or claim arising from a communication sent to your customer through the Service.

Solo Sidekick provides the tools; you control who they're sent to and under what basis. You agree to indemnify Solo Sidekick for any claim arising from your failure to obtain proper consent from a recipient.

5. Subscription, Billing, and Trial Terms

• The Service is offered on a subscription basis at the pricing tiers described on our pricing page, which may change with notice.
• New accounts may be eligible for a 14-day free trial as stated at signup. At the end of the trial period, your card will be charged unless you cancel.
• Subscriptions are billed in advance on a recurring basis and are non-refundable except where required by law.
• You may cancel at any time; cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused time.
• We reserve the right to change pricing with at least 30 days' notice to active subscribers.

6. Payment Processing and Third-Party Services

The Service integrates with third-party providers, including but not limited to Stripe (payment processing and invoicing), Twilio (SMS delivery), and Resend (email delivery). Solo Sidekick is not a party to, and assumes no liability for, transactions processed through these third parties. Funds collected from your customers through invoicing features are transmitted directly to your own connected payment account; Solo Sidekick does not hold, custody, or have access to those funds. Your use of any integrated third-party service is subject to that provider's own terms, which you are responsible for reviewing and accepting separately.

7. Chargebacks, Refunds, and Disputes

You are financially responsible for any chargeback, dispute, refund, or associated fee that arises from your own conduct — including but not limited to undelivered work, misrepresented services, or fraudulent activity on your part. This includes any fees charged by payment processors or card networks in connection with such chargebacks or disputes. This does not apply to chargebacks or disputes resulting from a platform-side payment processing error, for which Solo Sidekick assumes responsibility.

You authorize Solo Sidekick to recover the amount of any such chargeback, dispute, refund, or associated fee by deducting it from your current or future payouts, or from your connected account balance, without requiring separate consent for each instance. If your available balance is insufficient to cover the full amount at the time, the remaining balance may be carried forward and deducted from future payouts.

8. User Content

"User Content" means any content you or your customers submit through the Service, including job data, customer records, quotes, testimonials, and review responses. You retain ownership of your User Content. By submitting it, you grant Solo Sidekick a non-exclusive, worldwide, royalty-free license to host, store, process, and display that content solely as necessary to operate the Service. Solo Sidekick does not review, verify, or endorse the accuracy of any testimonial, review, or customer-submitted content, and disclaims all liability for its content.

9. Acceptable Use

You agree not to use the Service to:

• Send unsolicited, deceptive, or unlawful communications;
• Upload data you do not have the right to use;
• Attempt to interfere with, disable, or reverse-engineer the Service;
• Use the Service in a manner that violates any applicable law or the rights of any third party.

We reserve the right to suspend or terminate accounts that violate this section, with or without notice.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY AUTOMATED COMMUNICATION WILL BE DELIVERED OR RESULT IN ANY PARTICULAR OUTCOME (INCLUDING BUT NOT LIMITED TO REVIEWS, REFERRALS, OR PAYMENTS).

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOLO SIDEKICK AND ITS OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM YOUR USE OF THE SERVICE. IN NO EVENT SHALL SOLO SIDEKICK'S TOTAL LIABILITY FOR ANY CLAIM EXCEED THE AMOUNT YOU PAID TO SOLO SIDEKICK IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to defend, indemnify, and hold harmless Solo Sidekick from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any law or third-party right, including consent requirements described in Section 4; or (d) any dispute between you and your own customers.

13. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms, non-payment, or as necessary to protect the Service or other users. Upon termination, your right to use the Service ceases immediately; certain provisions of these Terms (including Sections 10–12 and 15) survive termination.

14. Modifications to the Service and Terms

We may modify or discontinue any part of the Service at any time. We may update these Terms from time to time; material changes will be communicated with reasonable notice, and continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Dispute Resolution, Arbitration, and Class Action Waiver

Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding individual arbitration rather than in court, except that either party may bring an individual claim in small claims court. You and Solo Sidekick each waive the right to a jury trial and to participate in a class action or class arbitration. [Placeholder — arbitration clause enforceability requirements vary by state and must be finalized with an attorney, including any required opt-out mechanism and conspicuous-disclosure formatting.]

16. Governing Law

These Terms are governed by the laws of the State of [STATE], without regard to conflict-of-law principles. [To be confirmed with counsel based on where the business is formed/operates.]

17. Miscellaneous

• Force Majeure: Neither party is liable for delays or failures caused by events beyond reasonable control.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Solo Sidekick regarding the Service.
• No Waiver: Failure to enforce any provision is not a waiver of the right to enforce it later.

18. Contact

Questions about these Terms can be sent to support@solosidekick.io.