SoloSidekick Payment Terms

Customer payments are processed by Stripe and deposited into the bank account connected to your SoloSidekick account. SoloSidekick never holds your customers' card or bank details.

SoloSidekick deducts a platform fee from each successful customer payment before it is deposited to you. Your customer is never charged this fee by SoloSidekick.

• Card payments: 3.5% + $0.50 per payment.
• Bank (ACH) payments: 0.9% + $0.25 per payment, with a maximum of $6.50 per payment.

Bank payments typically take several business days to clear. An invoice paid by bank transfer will show as "Processing" until the payment clears.

If a customer's bank payment fails or is returned, a $4.00 return fee applies. This fee is deducted from your next payout. If no payout occurs within 30 days, or your account is canceled, the fee will be recovered from your connected Stripe account. Failed payment fees are never added to another customer's invoice.

If a customer disputes a payment with their bank or card issuer, the disputed amount plus a $15.00 dispute fee will be recovered from your payouts or connected Stripe account when the dispute is opened. If the dispute is decided in your favor, the disputed amount will be returned to you.

You authorize SoloSidekick to recover any fees, disputed amounts, or other amounts owed under these terms from your future payouts or directly from your connected Stripe account.

You are responsible for the work you perform, your relationship with your customers, and any refunds you agree to provide.

We may update these Payment Terms. When we do, we will update the version number and you will be asked to accept the new terms before continuing to receive payments.